Families must have an active direct debit before commencing care. Debit Success is the preferred method of payment and fees are taken every Wednesday from your nominated bank account for the current week. If you do not want your fees paid through Direct Debit then you need to pay via Eftpos in advance. The centre can not accept cash due to government regulations . Fees are payable when your child is absent from the centre due to sickness, annual leave, occasional absences and public holidays to keep your child’s place at the centre.
Fee Assistance
Most families are entitled to Child Care Subsidy (CCS). You make a claim for this through your myGov, click on make a claim, then families, then Childcare Subsidy and follow the steps or you can call Centrelink on 13 61 50 to make your claim over the phone. They are open from 8.00am to 8.00pm Monday to Friday.
You must supply the centre with yours and your child/children’s customer reference numbers (CRN) from centrelink before commencing. We can then link your enrolment to centrelink so we can action all your entitlements.
Additional Child Care Subsidy
The centre can provide up to 6 weeks care for your child/children if your family has exceptional circumstances to support families in crisis, at no charge. Please see Centre Management as conditions apply.
Grandparent Subsidy
If you are a grandparent and your grandchildren are in your custody, you may be entitled to bring your child/children to the centre at no charge. Please see Centre Management for further information.
Cancellation of Care
To cancel care or reduce days parents/guardians must provide the centre with a two week notice period. This needs to be in writing, please email bookings@tinytotschildcare.com.au